FAQs

Boy Smiling with his Triceratops Book and Bear Box

What is Book and Bear?

Book and Bear is the only Kids' Book Subscription Box with a Plush Animal Friend to build.

What's Inside a Book and Bear Box?

Book and Bear boxes are specially curated to delight children with fun and educational books, the pride of building their own plush animal, and a little extra surprise gift or activity. 

Past boxes include: May - Brachiosaurus stuffing kit (with animal, fluff, adoption papers and heart), a Picture Book, What the Dinosaurs Did Last Night, and a Dinosaur Coloring Book.

June - Llama Stuffing kit (with animal, fluff, adoption papers, and heart), a Picture Book, Llama Destroys the World, and some Father's Day Crafts to make for Dad.

Boxes are curated by season. Spring 2020 boxes: Dinosaurs

Summer 2020: South American/Rain Forest Animals

Plus, we've just added a Chapter Book option for older children with a Book Discussion time in our Facebook Parents Group!

What age is best for Book and Bear?

Book and Bear boxes are not approved for children under age 3, due to small parts.

Our Picture Book and Bear boxes are perfect for Children ages 3-8. Picture books are a wonderful way to start a habit of reading aloud to younger children. Stories with colorful pictures spark imagination and build language skills.

Our Chapter Book and Bear Boxes are for children ages 8 and above who are reading well on their own, or for children as young as 5 or 6 who enjoy listening to stories. If your child is under 8, and not ready for chapter books, but seems to be outgrowing picture books, this is also a good option. Research suggests that reading aloud to a child from a chapter book aids in brain development. Their young minds will listen to the story and imagine what the descriptions and actions must look like, expanding their thinking skills and understanding. And those larger words are a gold mine for questions and finding out how to look things up in a dictionary, too.

Are Book and Bear boxes for girls or boys?

We work hard to make our monthly boxes gender neutral, since most children love animals regardless of gender. Reading books is known to help humans understand and empathize with other humans and with animals. Main characters in our books are often boys and girls solving problems together.

Occasionally we may have a box that is more typically skewed to one gender, but we usually make these boxes special editions outside our featured monthly selection. (For instance, our Unicorn Box, or our upcoming Ballerina Bunny Box - shh! this one is still under wraps!)

How do subscriptions work?

When you subscribe to Book and Bear, you'll open for your child a world of fun and learning like no other. In most cases, your first box will arrive at your doorstep within a week. We ship One-time boxes and Special Edition boxes within 2 business days.

When you subscribe, we do our best to send you the box of that month. But if we have already sold out of that month's box, you will be notified that your next shipment will be delayed until our next featured boxes go out on the 4th of the following month. At this point you are free to choose any of our Special Edition or One-time Past Boxes as your first box, so you won't need to wait another month before you receive a Book and Bear box.

Your trial will last 30 days. Love it? Keep the box and do nothing. Your payment card will be charged 30 days after your order, and you will be guaranteed our next Featured Book and Bear box, which will ship on the 4th of the coming month. Be sure to start your subscription by the end of any month to be sure to receive our next Featured Box.

Thereafter, you will be charged on the same day of each month until you cancel. To cancel, pause, or change the renewal date of your subscription, log in to your account on BookandBear.com and manage your account. Any problems? Email us for help at: Hello@bookandbear.com

Can I get Extra Bear Kits for my Kids?

Of course! We offer Subscriptions for Multiple-Child Homes as well. Additional Bears are added to your order at half their regular price. Our boxes are stuffed full, so extra bear kits must ship separately, and the extra shipping charge has already been included in the price.

If you'd like a second book as well, you'll need to enter a separate subscription for each child.

How do you ship?

We use either USPS or UPS to deliver your Book and Bear box. We choose according to the best price we can find to keep costs down for our large boxes. If you are on the West Coast, you will more likely receive your box via USPS, and on the East Coast, UPS. USPS Priority mail takes 2-3 days for most packages, and UPS takes 4-5 days for most packages. All boxes receive tracking numbers by email.

Do you ship Internationally?

At the moment we are only shipping to the USA, including Puerto Rico and Guam. International shipping is coming soon. If you would like to subscribe and live outside the US, please send us an email with your address and zip code and we'll calculate your shipping rate for you, and see if it would be possible to ship to your address at a reasonable rate.

The current world situation has slowed shipping considerably, and until this rights itself, we don't want to disappoint International customers with delayed shipments.

What if something goes wrong?

Occasionally a box may be misdelivered or not handled well during shipping. Once the box leaves our California warehouse, we are no longer able to control what will happen. If you ever encounter a shipping problem, please email us at hello@bookandbear.com and we'll investigate the problem and may even replace the box. 

Once in a while something goes wrong on our end. If you ever have trouble with any of the items in your box, please email us so we can fix the problem. For instance, we once sent a customer the wrong book. She alerted us to the mistake, and we sent her the correct book. We do our best to inspect and make all our boxes accurate, but we are only human and occasionally do make a mistake. We will always do whatever we can to make it right for you. We are aware that even though we are the only subscription box with an animal to build, you have plenty of choices in book subscription boxes, and we are very grateful that you have chosen Book and Bear! Our Club Members' personal satisfaction and happiness are very important to us.

Why have I not received any order confirmation details?

Most times this is because our customers have typed too quickly and accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you have not received any of these notices after checking your spam or junk mail boxes, please contact us with your correct email address and we will fix it for you.

What is your refund policy?

It's hard to imagine, but Book and Bear is not for everyone. If your child is under 3 years old, please wait to subscribe until your child reaches their 3rd birthday. Why? Children under 3 tend to put things in their mouths, or like to unstuff their stuffed animals, and aren't quite ready for picture books with tear-able pages. Plus, our animals mostly have realistic button eyes and noses, which are not safe for young children who may bite the eyes and detach them and swallow them.

If you are unhappy with your box for any other reason, please email us so we can make it right for you. We do not issue refunds for boxes that have already shipped. You can, however, cancel your subscription anytime before your next renewal date and not receive the next box. Once we have shipped a box, it's yours to keep or give as a gift. If there is something wrong with one element in the box, take photos and send them to us via email. In most cases we will be able to replace the damaged item.

How do I stuff the plush animal? Is there any sewing?

Our plush animals are easy to stuff, and even young children can mostly build them on their own. Instructions are provided on the back of the package of fluff, and by video on our Youtube channel: https://youtu.be/hg7qLvWBwKg

Animals close with a zip tie inside the animal's back. Cut the tie to secure the fluff, tear off the protective fabric strip over most animals' velcro opening, and squeeze the velcro shut. No sewing required!

Some animal kits with longer limbs (like the sloth) will come with a honey dipper stuffing tool to help you push the fluff into the bottom of the long limbs.

Please note that most animals will arrive with their heads pre-stuffed. You will mostly stuff limbs, tails and bodies. If your animal's head seems a little askew, just move the fluff around in its head, and add a little more fluff to make it just the way you'd like.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at hello@bookandbear.com and we will reply as soon as possible.

Facebook: https://facebook.com/bookandbearbox

Email: Hello@bookandbear.com