We typically process and ship orders within 1-3 business days from our warehouse in Fresno, CA. Standard shipping times vary depending on your location. 
Subscriptions ship between the 6th and 12th of each month. For new subscriptions, we ship the current box within 3 business days, then your next box will ship between the 6th and 12 of the coming month. When the current month's box is sold out, we ship a similar box. Email us for special requests.
We send shipping notifications by email, so look for your shipping notice there..

We offer a 30-day return policy for items in new, unused condition. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that certain conditions and exclusions may apply. 

At this time we only ship subscriptions within the United States and to Canada. 

We offer different book editions to serve children of all ages.

Board Books for little ones under 3 include baby safe animals that are pre-stuffed.

Picture Book Boxes include a hardbound, library-building picture book and stuffable animals that are recommended for children ages 3 to 7.

Chapter Book Boxes include 2 paperback chapter books and stuffable animals that are recomended for ages 8 & Up. This version includes an easier to read book, and a more advanced reader book or factual book that is suitable as read aloud material for ages as young as 5 years old.

Please note that stuffable animals are not approved for children under 3 years old due to small parts.

It's easy to manage your subscription. Just sign into your account on BookandBear.com to manage your orders and subscriptions.

There you can pause any prepaid or committed subscription, pause or cancel your monthly subscription, or change your subscription product.

Having trouble? Email us for help at: contact@bookandbear.com

Many times you can manage your own subscription orders in your customer portal. Just login to Bookandbear.com and change your subscription product to the appropriate age level.

Sometimes the portal will not be able to help you (prepaid subscriptions do not have this functionality). Just send us an email and our friendly customer service can help!

contact@bookandbear.com